If I’m in a grocery store, put something in my cart and get in line at the cashier, I wouldn’t expect one of the grocery store employees to take an item out of my cart and give it to another customer. If I select a product, add it to cart, and pay for it, I expect to get it. Also, product availability is inaccurate. It just tells me over and over again to type it in, even though I already have - multiple times. I call the service line again, type in the order number, but it won’t accept it. From our extensive variety of organic produce and farmers market atmosphere to our regionally sourced, hormone-free meats and handcrafted breads baked daily, we are committed to offering the best, most natural products we can find throughout. I try to cancel via SMS it gave me no confirmation so I’m not sure whether it’s coming or not. When you walk into our Plymouth grocery store, you’ll notice the Fresh Thyme difference immediately. I retrieve it via the app, and when I get back to the automated customer service line, I find that it’s hung up on me. Now, I’m trying to determine whether or not to wait for my order (which could get here very late and it’s already almost 10pm) or reschedule or cancel, but since I can’t talk to a customer rep, I used the automated customer service option. Both times they were delayed, it was very late and last minute. My order has been delayed twice and that’s totally ok in light of the current circumstances, but give people a head’s up please. We build deep and direct relationships with farmers and producers and invest in the technology that allows us to deliver food to our customers at its freshest. Quickly get in touch with our customer service team whenever you have a question.įreshDirect is based in New York and has been the northeast’s leading online grocery store since 2002.Shop from previous orders, shopping lists, and favorites.Check out available timeslots and schedule a delivery - express and same-day options available in select areas. Find just what you’re looking for or discover something new with our easy-to-use search, browsable categories, and curated lists.Easily place or modify an order for grocery delivery from your mobile device.FreshDirect serves the New York City, Philadelphia, and Washington, DC metro regions, along with surrounding areas in the northeast. We’ll deliver to your door the best in seasonal farm-fresh food, local items, and chef-prepared meals, plus your favorite grocery brands. Fill your fridge in just a few taps with the FreshDirect app.
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